Every day many consumers become the victim of rogue traders, are frustrated by unreliable businesses or have difficulty resolving issues with those businesses who do not offer the highest standard of customer service.

The Business Approval Register unites consumers who are looking to buy with confidence with Trading Standards Approved businesses committed to treating their customers’ fairly, and who deliver excellence in customer service.

As a customer you can be confident when purchasing goods or services. This is based not only on our registered businesses commitment to excellence, but also in the knowledge that the Business Approval Register is supported by Trading Standards professionals.

In addition, all approved businesses have made a commitment to our Customer Charter and Code of Practice that clearly defines the assurances made by the business in delivering their goods and services to you. Customers can also leave feedback and rely on independent reviews and a star rating.

The Customer Charter sets out standards that the business will comply with including excellent customer service, compliance with consumer law, provision of high quality goods, a skilled and competent workforce, truthful and genuine sales practices and an effective complaints handling system.

To offer you peace of mind, registered businesses are Approved by Trading Standards and have been vetted in the following areas:

• Financial background including latest company accounts
• Company and director background
• Public liability & employers insurance
• Customer service, contracts and terms & conditions
• Validations of professional certifications and memberships

Registered businesses are free from justified complaints and are committed to resolve any issues that might arise from time to time.