Does your business measure up to the high standards necessary to achieve a 5 star rating?

Customer feedback is an integral element of the Business Approval Register.  It allows us to regulate our members and make sure that consumers are satisfied with the services they receive. 

It is important for you to know what your customers are saying about your business. Customer feedback allows you to identify aspects of your business which are working well, and those areas where change may be necessary to secure continuous improvement, customer retention and business growth.

Following a transaction between a customer and one of our members, consumers are encouraged to complete an online feedback form. This is audited and checked, before being uploaded onto the website. This feedback adds to the confidence of consumers who can read other customer experiences.

Your business will secure a star rating based on the feedback provided. A good feedback rating provides a powerful means of promoting your business. All feedback is monitored for authenticity and any negative feedback is verified before publication.